Return and recovery policy
The customer has the right to return the product in the following cases
• The purchased product does not match the specifications of the product on the Square Market website.
• The presence of a manufacturing defect in the product.
• The product to be returned was not used and that it is the original factory in all its accessories and inside its original package and was not opened at all.
• If you receive a wrong or different product from the specifications shown on the Square Market website, you have no right to open it and use it, and you must preserve it. In the event that the package is opened or any damage to the package occurs, we are entitled to not return it or replace it with the correct product that you requested.
• In the event that the products to be returned, their coverage, or their coverage are used, we are entitled to not return or replace them.
• The money recovery process with Square Market takes from 3 to 7 working days from the date of the product's arrival in our warehouses.
• In the case of payment via a credit card, the amount will be returned to the same credit card used for payment.
• The process of returning the amount by the bank takes from 3 to 14 working days, from the date of returning the amount to the credit card by Square Market.
• If the payment is made upon receipt, the amount will be returned to your electronic portfolio balance, so that you can use this balance by purchasing again from Square Market.
• The recovery process will start by just confirming the process of returning the products to the Square Market warehouse.
• The shipping fees that you paid for the first time will not be returned when the application is charged.
• The product can be replaced within 10 days from the date of the request.
• The product can be returned within 7 days from the request date.
• If the customer wants to return the product without any specific reason, he will bear the costs of recharge.
• In the event that the customer benefits from the free shipping and then wanted to return the product, and the total purchase amount was after returning the product less than 200 Saudi riyals, the value of the shipping that benefited from it will be deducted for free, as well as the value of returning the shipment.
• In the event that the customer takes advantage of the free shipping and then wants to replace the product and the total purchase amount becomes after replacing the product less than 200 Saudi riyals, the shipping value that benefited from it will be deducted for free as well .
• In the event that the customer wants to return one or more products within a group of products offered within the offer, the product will be returned, provided that the basic price of the product is calculated before the offer.
• In the event that the customer requests to cancel his request before receiving it, he will bear the cost of shipping in the event that the delegate of the shipping company receives the request from our warehouses.
• Note: A policy of returning the amounts due to the credit card is applied in the event that one or more product is not available within the request.
In the event that you are not satisfied with any reason for our purchase experience, please contact the store's customer service team
Phone number: 00966920003562
Or send WhatsApp message to 00966920003562
the address :
Jeddah Al -Sharafiya Khaled bin Al -Walid, next to Al -Abeer Hospital